Frequently Asked Questions
GENERAL
Helpy is a user-friendly and innovative platform that bridges the gap between customers seeking services and contractors offering their expertise.
The app allows customers to easily search for specific services they need, filter results based on preferences, and find relevant contractors in their area.
Log in, find your booking, cancel, check for fees, and await confirmation.
ACCOUNT
To create an account, click on the “Sign Up” button on the homepage and follow the on-screen instructions.
No, you can use the same account for both consumer and professional services. Just switch roles in your account settings.
No, you can use the same account for both consumer and professional services. Just switch roles in your account settings.
Go to your profile settings, where you can edit your name, profile picture, and other details.
Search for the service you need, select a provider, and follow the booking instructions on their profile.
Yes, you can usually cancel or reschedule appointments through your account.
SERVICES
Search for the service you need, select a provider, and follow the booking instructions on their profile.
You can typically choose a date and time for your appointment during the booking process.
Yes, you can usually reschedule or cancel appointments through your account.
Providers set their own prices, which can vary based on factors like location, expertise, and service complexity.
PAYMENTS
When you book a service, the payment is usually processed securely through the platform. Your payment information is encrypted and protected.
Yes, the total cost, including any additional fees, should be displayed before you confirm your booking.
You should receive an email confirmation with a payment receipt after completing a transaction.
We accept major Paypal as well as other payment options like Google pay and Apple pay in some regions.
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